01
Data Controller
Hann Game is the data controller for all personal data processed through the Hann Game platform (hanngame.com). As data controller, we are responsible for deciding what data is collected, why it is collected, and how it is processed and protected. All personal data is processed in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the rules and regulations issued by the National Privacy Commission (NPC).
Hann Game has appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with applicable privacy law. You can contact our DPO at any time using the details provided in Section 12 of this policy.
Registered in the Philippines. All data processing activities by Hann Game are governed by Philippine law. If you have a concern about how we handle your data that is not resolved through our internal process, you have the right to file a complaint with the National Privacy Commission.
02
How We Collect Data
Hann Game collects personal data through several channels. Understanding how your data reaches us helps you make informed decisions about what you share and when.
Directly from you: The most significant source of personal data is information you provide directly to Hann Game. This includes data entered during account registration (name, email, mobile number, date of birth), information submitted during the identity verification process (government ID, proof of address), and financial details provided when making deposits or requesting withdrawals. You also provide data when contacting our customer support team.
Automatically through platform use: When you access the Hann Game platform, certain technical data is collected automatically. This includes your IP address, the type of device and browser you are using, pages visited within the platform, session timestamps, and general location data derived from your IP. This data is collected using standard web technologies including server logs and session tracking.
Through cookies and similar technologies: Hann Game uses cookies and similar tracking technologies on our platform. These collect information about how you interact with the site, which helps us improve functionality, maintain your session state, and — with your consent — deliver relevant promotional content. You can manage your cookie preferences through your browser settings. See Section 6 for more detail on our cookie use.
From third-party service providers: In limited circumstances, Hann Game may receive data from third parties. Payment processors may confirm transaction details. Identity verification services may return the outcome of document checks. Fraud prevention services may flag anomalies associated with an IP address or device fingerprint. In all cases, such data is used only for the purposes stated in this policy.
03
How We Use Your Data
Hann Game uses the personal data we collect for the following purposes, each of which has a legal basis under the Data Privacy Act:
- Account management: Creating and maintaining your Hann Game account, processing your login, and personalising your platform experience.
- Identity verification and KYC compliance: Confirming your identity, age (21+), and eligibility to use the Hann Game platform as required by Philippine gaming regulations.
- Processing deposits and withdrawals: Facilitating financial transactions between your payment method and your Hann Game wallet, including verification of payment source under AML rules.
- Fraud prevention and security: Detecting and preventing fraudulent account activity, unauthorised access, bonus abuse, and other security threats to the platform and to player accounts.
- Regulatory compliance: Meeting our obligations under Philippine gaming law, anti-money laundering regulations, and financial crime prevention rules. This may include reporting to regulatory authorities where required.
- Responsible gaming: Monitoring gaming patterns to identify potential signs of problematic play, administering self-exclusion and deposit limit settings, and communicating with players about responsible gaming tools when appropriate.
- Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service based on interaction history.
- Platform improvement: Analysing aggregated usage data to understand how the Hann Game platform is used and to identify areas for improvement. This analysis uses anonymised or pseudonymised data wherever possible.
- Marketing communications (with consent only): Sending promotional offers, bonus information, and Hann Game news to players who have explicitly opted in to receive such communications.
Note: Hann Game will never use your personal data for purposes not listed here without first obtaining your explicit consent or as required by law.
04
Who We Share Data With
Hann Game does not sell, rent, or trade personal data. We share data only with the categories of recipients listed below, and only to the extent necessary for the specific purpose:
- Payment processors: GCash, Maya, GrabPay, and other payment service providers receive the transaction data necessary to process your deposits and withdrawals. Each provider has their own privacy policy and data security standards.
- Identity verification providers: Licensed KYC and document verification services receive copies of identity documents you submit, in order to conduct verification checks on our behalf.
- Fraud and AML screening services: Specialised services may receive certain account and transaction data to assist with fraud detection and anti-money laundering screening.
- Game suppliers: Licensed game providers who supply games on the Hann Game platform may receive session data (such as a player ID and bet history within their games) for the purpose of game operation, RNG certification, and technical support.
- Regulatory authorities: Philippine gaming regulators, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other government bodies may receive data when required by law or court order.
- Professional advisers: Legal, accounting, and auditing firms engaged by Hann Game may access personal data in the course of providing professional services, subject to strict confidentiality obligations.
All third parties who receive personal data from Hann Game are contractually required to process that data only for the purposes for which it was shared, to maintain appropriate security standards, and to comply with applicable Philippine data protection law.
05
How We Protect Your Data
Hann Game implements technical and organisational security measures appropriate to the nature of the personal data we process. These include:
- Encryption: Personal data transmitted between your browser and the Hann Game platform is protected by TLS encryption. Sensitive data at rest — including financial information and identity documents — is stored with encryption.
- Access controls: Access to personal data within Hann Game is restricted on a strict need-to-know basis. Staff who do not require access to specific data for their role do not have access to it.
- Security monitoring: Our platform is continuously monitored for suspicious activity, intrusion attempts, and unusual access patterns.
- Regular security assessments: We conduct periodic security reviews and vulnerability assessments to identify and address potential weaknesses in our systems.
- Staff training: All Hann Game staff who handle personal data receive regular training on data protection obligations and security practices.
No system is entirely immune to security incidents. In the event of a data breach that affects your personal information, Hann Game will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act.
06
Cookies & Tracking Technologies
Hann Game uses cookies and similar technologies on our platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your session, maintain your login state, and understand how the platform is being used.
We use the following types of cookies:
- Essential cookies: These are required for the platform to function. They keep you logged in during your session and enable core features like the betslip and account balance display. These cannot be disabled without disrupting platform functionality.
- Performance cookies: These collect anonymised data about how players navigate the platform — which pages are visited most, where users spend time, and where they exit. This data helps us improve the platform experience.
- Functional cookies: These remember your preferences — such as your chosen language or notification settings — so you don't have to reset them each visit.
- Marketing cookies (consent-based): With your consent, these cookies allow Hann Game to deliver relevant promotional content based on your activity on the platform. You can withdraw consent for marketing cookies at any time through your browser settings or account preferences.
You can manage cookie preferences through your browser's settings. Disabling essential cookies will impair your ability to use the Hann Game platform.
07
Data Retention
Hann Game retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods are shown in the data table in Section 2 above.
As a general rule: account data and identity verification records are retained for the duration of your account plus five years after closure to meet gaming regulatory requirements. Financial transaction records are retained for seven years to comply with Philippine anti-money laundering regulations. Technical usage data is retained for a rolling period of twelve months.
When data is no longer required and there is no legal obligation to retain it, Hann Game securely deletes or anonymises it so that it can no longer be linked to an individual. If you close your account, the retention periods above still apply — your data is not immediately deleted on account closure.
08
Your Rights Under RA 10173
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Hann Game:
Right to Be Informed
You have the right to know that your personal data is being collected and processed by Hann Game, what data is collected, why, and who has access to it. This Privacy Policy fulfils that obligation.
Right to Access
You can request a copy of the personal data Hann Game holds about you at any time. We will respond to verified access requests within a reasonable timeframe, typically within 15 business days.
Right to Correction
If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to have it corrected. Contact our support team with the relevant details and we will update your records.
Right to Erasure
You can request the deletion of personal data that Hann Game no longer has a legitimate purpose or legal obligation to retain. Note that data subject to legal retention requirements (such as financial records) cannot be deleted before the relevant retention period expires.
Right to Object
You can object to the processing of your personal data for marketing purposes at any time. You can also object to processing based on legitimate interest if you have grounds specific to your situation. We will review your objection and respond accordingly.
Right to Data Portability
You have the right to receive a copy of your personal data in a commonly used, machine-readable format. This right applies to data you have provided to Hann Game and that we process on the basis of your consent or a contract with you.
Right to Damages
If you suffer damage as a result of Hann Game's violation of the Data Privacy Act, you have the right to seek compensation. You also have the right to file a complaint with the National Privacy Commission if you believe your rights have been violated.
How to Exercise Your Rights: To exercise any of the rights above, contact our Data Protection Officer using the details in Section 12. We may need to verify your identity before processing your request. There is no fee for exercising your rights under the Data Privacy Act.
09
Children and Minors
Hann Game's platform and services are strictly restricted to persons who are at least 21 years of age. We do not knowingly collect personal data from anyone under the age of 21. Our registration process requires date of birth information, which is verified during the identity verification process.
If Hann Game becomes aware that personal data has been collected from a person under 21, we will delete that data immediately, close the associated account, and return any deposits made. If you believe that a minor has registered on Hann Game using false age information, please contact us immediately so we can investigate and take appropriate action.
10
Cross-Border Data Transfers
In limited circumstances, personal data processed by Hann Game may be transferred to or accessed from locations outside the Philippines. This can occur when we use internationally based service providers for functions such as cloud hosting, fraud screening, or identity verification.
Where such transfers occur, Hann Game ensures that appropriate safeguards are in place to protect your data, consistent with the standards required by the Philippine Data Privacy Act. These safeguards include contractual data processing agreements that require recipients to maintain appropriate security and privacy standards equivalent to those required under Philippine law.
Hann Game does not transfer personal data to jurisdictions that do not provide adequate data protection standards without appropriate contractual or legal safeguards in place.
11
Changes to This Policy
Hann Game may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. The date of the most recent update is always shown at the top of this page.
Where changes are material — meaning they significantly affect how your personal data is used or your rights as a data subject — we will notify you by email or through an in-platform notification at least 7 days before the changes take effect. For minor updates or clarifications, we may update the policy without prior notice.
Your continued use of Hann Game after any update takes effect constitutes your acknowledgment of the updated Privacy Policy. If you disagree with a material change, you have the right to close your account and request deletion of your data as described in Section 8.
