Terms and Conditions —
Hann Game Philippines

01 General Provisions

These Terms and Conditions ("Terms") apply to all users of the Hann Game website and platform, operated under applicable Philippine gaming regulations. References to "Hann Game," "we," "us," or "our" refer to the operator of the Hann Game platform. References to "you," "player," or "user" refer to any registered account holder or visitor using the platform.

Hann Game provides online gaming services — including casino games, live dealer games, sports betting, and other interactive gaming products — exclusively to eligible players in the Philippines. All services are provided subject to the terms stated in this document and any additional rules published on the Hann Game platform for specific games or promotions.

These Terms apply alongside the Hann Game Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Hann Game. You should read all three documents.

02 Eligibility & Registration

To register and maintain an account on Hann Game, you must meet all of the following requirements at the time of registration and throughout your use of the platform:

• You must be at least 21 years of age. This is a strict legal requirement under Philippine gaming regulations. Hann Game does not permit gaming by minors under any circumstances.
• You must be a resident of the Philippines or otherwise legally permitted to access and use the Hann Game platform under the laws applicable to your location.
• You must not be subject to any legal or court-ordered restriction that prohibits you from entering into contracts or participating in online gaming.
• You must not already hold an active Hann Game account. Each person is permitted one account only.
• You must not be a current employee, contractor, or immediate family member of a current employee or contractor of Hann Game.

By completing the registration process, you confirm that all information you have provided is accurate, current, and complete. Providing false or misleading information during registration is a serious violation of these Terms and may result in immediate account closure and forfeiture of any balance.

Hann Game may require you to verify your identity at any point, including at registration, before processing a withdrawal, or if there is reason to believe that account details are inaccurate. Verification typically requires a government-issued Philippine ID. Failure to complete verification when requested may result in account restrictions.

03 Account Management

Your Hann Game account is personal to you. You are responsible for maintaining the security of your login credentials — your username, password, and any two-factor authentication settings. You must not share your account access with any other person, including family members.

You are responsible for all activity that occurs under your account, whether or not you authorised it. If you suspect that your account has been accessed without your permission, you must notify Hann Game support immediately. Hann Game will investigate and take appropriate action, but is not liable for losses incurred as a result of unauthorised access where you failed to notify us promptly.

• Keep your password confidential and change it regularly.
• Do not access your Hann Game account on shared or public devices unless you are certain the device is secure.
• Log out fully after each session, especially on mobile devices used by others.
• Enable two-factor authentication if available for your account type.

Hann Game may, at our discretion, place a temporary hold on an account for security review, compliance checks, or verification purposes. We will notify you of any such hold via your registered contact details and aim to resolve the matter promptly.

04 Deposits & Withdrawals

All financial transactions on Hann Game are conducted in Philippine Peso (₱). Hann Game supports the following deposit and withdrawal methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO online banking, BPI online banking, UnionBank online banking, and Visa/Mastercard bank cards.

Deposits: The minimum deposit amount is ₱100 unless otherwise stated for a specific payment method. Deposits are generally processed instantly or within a short processing window depending on the payment channel. Hann Game does not charge fees on deposits, though your payment provider may apply their own transaction charges.

Withdrawals: The minimum withdrawal amount is ₱500. Withdrawals are processed within one to three business days subject to standard verification procedures. All withdrawals must be made to the same payment method used for the most recent deposit, unless otherwise approved by our finance team.

Hann Game reserves the right to request documentation supporting the source of funds for large transactions, in compliance with Philippine anti-money laundering regulations. Unexplained large deposits or unusual withdrawal patterns may trigger a compliance review.

Withdrawal requests may be declined if: your account is under verification review; your account has an open bonus with incomplete wagering requirements; or there are reasonable grounds to suspect fraud or policy violation on the account.

05 Bonuses & Promotions

Hann Game offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms stated at the time the offer is made, in addition to the general bonus rules set out here.

• Wagering Requirements: Most bonuses carry a wagering requirement — a multiplier applied to the bonus amount (or bonus plus deposit, depending on the promotion) that must be fulfilled before the bonus or winnings derived from it can be withdrawn. For example, a bonus with a 20x wagering requirement on ₱1,000 requires ₱20,000 in eligible bets before withdrawal is permitted.
• Eligible Games: Not all games on Hann Game contribute equally to wagering requirements. Slots typically contribute 100%; table games and live casino games may contribute at a lower rate. The contribution rates are stated in each promotion's specific terms.
• Expiry: Bonuses expire if the wagering requirement is not completed within the stated timeframe, typically 30 days from the date of issue. Expired bonuses and any winnings derived from them are forfeited.
• One Bonus at a Time: Only one active bonus can be held on a Hann Game account at any given time. If you claim a new promotion, any existing bonus and associated wagering progress may be voided.
• Abuse: Hann Game monitors bonus usage. Strategies designed to exploit bonuses without genuine gameplay intent — including low-risk hedging strategies across multiple outcomes — may be flagged as bonus abuse and result in bonus cancellation and account review.

06 Gameplay Rules

All games available on Hann Game are operated using certified Random Number Generator (RNG) technology or live dealer formats provided by licensed game suppliers. The outcomes of all games are genuinely random and cannot be predicted, controlled, or manipulated by any party including Hann Game.

Minimum and maximum bet limits apply to all games and are displayed within each game interface before you place a wager. Hann Game reserves the right to adjust bet limits at any time and for any reason, including for individual accounts where unusual betting patterns are observed.

In the event of a game malfunction — including software errors, connectivity interruptions, or incorrect game display — all affected bets will be voided and stakes returned to the player's wallet. Hann Game's decision in cases of game malfunction is final. No winnings derived from a malfunctioning game will be paid out.

For live dealer games, the physical game outcome (as confirmed by the live dealer and recorded on video) takes precedence over any software display discrepancy. Hann Game maintains recordings of all live game sessions for a minimum period required by regulatory standards.

07 Prohibited Conduct

The following actions are strictly prohibited on Hann Game. Engaging in any of these activities will result in immediate account suspension, investigation, and potential permanent closure, along with forfeiture of account balance:

• Opening more than one account, whether under your own name or under any other name or identity.
• Using false, stolen, or borrowed identity information at registration or during verification.
• Depositing funds obtained through illegal means, including fraud, theft, or money laundering.
• Using automated software, bots, scripts, or any other technology designed to play on your behalf or gain an unfair advantage in any game.
• Colluding with other players in any game — including live casino or poker-style games — to gain an unfair outcome.
• Exploiting software bugs, glitches, or errors for financial gain rather than reporting them to Hann Game support.
• Placing bets on behalf of other persons in a way that constitutes operating an unlicensed betting service.
• Engaging in any form of harassment, abuse, or threatening behaviour toward Hann Game staff or other players in any live or chat feature.

Hann Game uses advanced monitoring tools to detect prohibited conduct. Where prohibited conduct is detected or reasonably suspected, Hann Game reserves the right to withhold funds pending investigation and to report suspected criminal activity to relevant Philippine authorities.

08 Responsible Gaming

Hann Game is committed to responsible gaming. We believe gaming should be a form of entertainment — fun, controlled, and never a source of financial harm. We provide a range of tools to help players stay in control, and we encourage all players to use them proactively.

• Deposit Limits: You can set daily, weekly, or monthly deposit limits on your Hann Game account. Once set, limits take effect immediately and can only be lowered instantly or raised after a cooling-off period.
• Session Time Limits: You can set reminders and session duration limits to help manage the time you spend playing on Hann Game.
• Self-Exclusion: If you feel you need a break from gaming, you can request a temporary exclusion period ranging from 24 hours to 12 months, or a permanent self-exclusion from Hann Game. During exclusion, your account will be suspended and you will not be able to play or make deposits.
• Reality Checks: You can enable periodic pop-up reminders showing how long you have been playing in your current session.

All responsible gaming tools are accessible from your account settings. If you are concerned about your gaming habits or believe you may have a problem with gambling, please use these tools and consider reaching out to a professional support organisation. Hann Game takes player wellbeing seriously and our support team can assist you in setting up any of these tools.

09 Privacy & Data

Hann Game collects and processes your personal data in accordance with our Privacy Policy, which forms part of this overall agreement. By creating a Hann Game account, you consent to the collection, use, and storage of your personal data as described in the Privacy Policy.

Personal data collected by Hann Game includes registration information, identity verification documents, transaction records, gaming history, and device and usage data. This data is used for account management, identity verification, fraud prevention, regulatory compliance, and improving the Hann Game platform.

Hann Game does not sell your personal data to third parties. Data may be shared with payment processors, regulatory authorities, and licensed game suppliers where necessary for the provision of our services or compliance with Philippine law.

10 Intellectual Property

All content on the Hann Game platform — including but not limited to the brand name, logo, website design, game interfaces, graphics, text, and software — is the property of Hann Game or its licensed suppliers and is protected under Philippine intellectual property law.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Hann Game platform for personal, non-commercial gaming purposes only. You may not copy, reproduce, redistribute, modify, or create derivative works from any Hann Game content without express written permission. Unauthorised use of Hann Game intellectual property may result in legal action.

11 Limitation of Liability

Hann Game provides its platform on an "as available" basis. While we work to maintain consistent platform availability, we do not guarantee uninterrupted access or error-free operation. Scheduled and unscheduled maintenance, technical issues, or third-party service disruptions may temporarily affect platform availability.

To the maximum extent permitted by Philippine law, Hann Game is not liable for:

• Any losses arising from internet connectivity issues, hardware failures, or platform downtime on your end or ours.
• Any indirect, consequential, or incidental loss, including loss of gaming opportunity or expected winnings, arising from platform unavailability.
• Decisions made by players based on information displayed on the platform that is later found to contain an error — in such cases, affected bets may be voided and stakes returned.

Nothing in these Terms limits Hann Game's liability for fraud, wilful misconduct, or any liability that cannot legally be excluded under Philippine consumer protection or gaming law.

12 Suspension & Termination

Hann Game reserves the right to suspend or permanently close your account under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Reasonable suspicion of fraudulent, criminal, or prohibited activity on the account.
• Direction from a regulatory authority or law enforcement agency.
• Account inactivity for a period exceeding 12 months (subject to dormant account policy).

Where an account is closed due to a Terms violation, any balance on the account may be forfeited pending investigation. Where an account is closed for non-violation reasons (such as inactivity or at your own request), any verified remaining balance will be returned to you via your registered payment method subject to standard withdrawal processes.

You may close your Hann Game account at any time by contacting our support team. Account closure requests are processed within five business days. Any open bets will be settled according to their normal terms before the account is closed.

13 Disputes & Complaints

If you have a dispute or complaint about any aspect of your Hann Game experience — including a specific game outcome, a transaction, or an account decision — please follow these steps:

1. Contact Hann Game Support: Raise your issue with our support team first by emailing support@hanngame.com or using the in-platform support channel. Provide your account username, the date and time of the issue, and a clear description of your complaint. We aim to respond within 48 hours.
2. Escalation: If you are not satisfied with the initial response, you may request that your complaint be escalated to our management team for a secondary review. We aim to provide a final determination on escalated complaints within 14 business days.
3. Regulatory Complaint: If you remain dissatisfied after exhausting our internal complaints process, you may file a complaint with the applicable Philippine gaming regulatory authority. Hann Game cooperates fully with regulatory investigations.

Please do not initiate a chargeback with your payment provider without first going through our complaints process. Chargebacks initiated without prior complaint to Hann Game may be treated as a violation of these Terms and result in account restrictions.

14 Changes to These Terms

Hann Game may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or in-platform notification at least 7 days before the changes take effect, where practically possible. Minor clarifications or non-material edits may be made without prior notice.

The current version of these Terms is always available on this page, marked with the date of last update at the top. Your continued use of Hann Game after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to an update, you should stop using Hann Game and close your account.

15 Governing Law

These Terms and Conditions and any dispute arising from them are governed by the laws of the Republic of the Philippines, including applicable gaming regulations and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

You agree that any legal proceedings relating to these Terms or your use of Hann Game shall be brought exclusively in the courts of the Philippines. If any provision of these Terms is found to be invalid or unenforceable by a Philippine court, that provision will be severed from the rest of the Terms, which will remain in full force and effect.